Cancellation Policy

We understand that sometimes things come up and you may need to cancel or reschedule your appointment. We kindly ask that if you are unable to make your appointment, please give us at least 24 hours notice by phone at (09) 558 1714, or by email at info@skinritual.co.nz. This allows us to offer the time to another client who may be waiting for an appointment.

In the event that you do not attend your scheduled appointment without notice, a flag will be placed on your account and you will not be permitted to book again without a $50 deposit. The deposit is non-refundable, so if the next appointment is unattended without notice, your deposit will not be refunded. 

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In the event that you cancel your appointment within 24 hours of your appointment time, a flag will be placed on your account with a two strike system. Two late cancellations mean you will be unable to book further appointments without complete and non-refundable prepayment of your treatment.

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For clients with prepaid treatments, three incidences of late cancellation will result in a loss of the prepaid treatment that was booked. 

We hope you understand that our time and resources are valuable, and this policy ensures that we can continue to provide the highest level of service to all of our clients. We appreciate your understanding and cooperation. 

Pricing

Prices are displayed in New Zealand dollars, inclusive of Goods and Services Tax (GST).  We take care to provide accurate pricing but in the event of a pricing error on our website, the inaccurate price will not be honoured and we reserve the right to cancel any orders placed on our online store. We reserve the right to change our pricing at any time. 

Promotions & Offers

Promotions and Special Offers are subject to availability.. Discounts are off the regular retail price and not available in conjunction with any other offer. We reserve the right to run promotions and offers for specific periods.  We reserve the right to revoke promotions and offers at any time and for any reason without notice. Free gifts cannot be exchanged for cash, resold or returned for refund or replacement unless the Product is faulty, then a replacement will be provided.  Any decision by us regarding promotions and offers is final.  

Privacy Policy

To assist you, we require all clients to have a Client Profile held on our system so that we can keep a record of products and treatments you have received from us. We create this profile in clinic, and you can also create this profile when you book online. We retain your information in our booking system including: name, contact phone number, contact email, delivery address (when supplied for online orders), and billing information for clients under treatment plans that require regular payments. We also retain relevant medical history, allergies, and medications that can affect your treatments with us. 

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As a minimum you need to provide your full name, email and phone number in order to contact you about our products, and services.  We rely on you to ensure all information that you supply is true and correct and that you update us promptly whenever your details change.

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We collect this information in order to maintain client records, maintain a means of contacting you when required, to set up direct debit payments for treatment plans, and in order to treat you safely. 

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We share your email contact details with our marketing team in order to run advertising that excludes current customers. We may anonymously share your treatment and product information with educators or trainers in order to improve your treatment. We do not share any other information with any third parties. 

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You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@skinritual.co.nz.